A signal problem is easier to investigate when the description is precise. Record whether calls, texts or data fail, where it happens, when it started and which phone is involved.
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What to establish first
Look at the provider’s live service status and coverage tools. Check airplane mode and, where appropriate, restart the device. If practical, compare another location or a different compatible phone. Do not repeatedly erase an eSIM as a general fault-finding step.
Keep the distinction clear
Building materials, terrain, local congestion, maintenance and handset support can all matter. Persistent faults need the official provider’s technical investigation. We can help organise the question, but cannot repair infrastructure or access a line.
Open your preparation checklist
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