A phone and its airtime can sit under different agreements. Put the device repayment and mobile service on separate lines in your notes. Include the start date, end date and what each payment covers.
What to establish first
Before an upgrade, find out whether the current handset must be returned, whether a balance continues and whether the next airtime term restarts. A different phone does not necessarily require a different mobile number.
Keep the distinction clear
Compare the whole arrangement rather than only the first instalment or the name of the upgrade programme. We do not arrange finance, contracts or equipment returns; the provider must confirm the actual account position.
Open your preparation checklist
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